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Terms of trade

You can find answers to most of your questions on this page. If you do not find it here, feel free to call or email me.

kontakt@heartofdreams.dk

Tel: (+45) 25 11 62 53

heartofdreams.dk is run by:

HeartOfDreams

The main road 147

8963 Auning

Phone: 25 11 62 53
Email: kontakt@heartofdreams.dk
CVR: 35929754

ABOUT SHOPPING AT heartofdreams.dk

I’m a new customer. How do I order?

Welcome to heartofdreams.dk (CVR no.35929754), nice you found me. All the items you find in the webshop can be bought online here and now. Click on an item you are interested in. Then click on the ‘Add to cart’ button. You can now add more items to the basket by finding them in the webshop in the same way. When you are ready to go to checkout, click on ‘Go to order’.
Please have bank / card information ready, as well as the address the goods must be sent to. When this information has been filled in, click on “Complete order” and your goods are on their way to you.

Does HeartOfDreams have a physical store?

I do not currently have a physical store.

Can I call you?

You are of course welcome to call me on (+45) 25 11 62 53. Feel free to leave a message or send an SMS, as I have a large number of inquiries per. day. Remember you can also always send an email to kontakt@heartofdreams.dk. I strive to answer all emails within 24 hours on weekdays. I look forward to hearing from you.

QUESTIONS ABOUT AN ITEM

The item I would like is sold out – do you get more of it?

It happens that certain items are sold out. Occasionally I get back deliveries of popular items, and sometimes I get items returned. Therefore, I can only encourage you to stop by from time to time.

I need more information about an item

I write as much information as possible about my items, such as size, color, material. I also take pride in having good and narrative images of my goods.
If you need further information, write to kontakt@heartofdreams.dk

The item I bought has now become cheaper – do you pay the difference back?

Unfortunately, we can not compensate customers who have already bought an item, which we subsequently reduce the price of.

QUESTIONS ABOUT PAYMENT

What debit cards can I use?

  • MobilePay
  • Dankort / VISA-Dankort
  • WE SAW
  • MasterCard
  • Paypal

The prices shown on the webshop include Danish VAT (25%). All trading on heartofdreams.dk takes place in Danish.

Credit card

In the payment phase, you will be given which items you have ordered and the total price. When you choose to go to checkout, you will be taken to a secure server approved by ePay, where you will need to enter the following:

  • Credit card number
  • Expiration date
  • Check digits

If you do not fill in these fields correctly, heartofdreams.dk cannot complete your item purchases. Then press ‘Approve’. The amount will only be deducted from your account when the item is sent from heartofdreams.dk. You will receive an invoice upon receipt of the order.

Is it safe to order online?

Once you have collected the items you want and want to pay for, you will automatically be redirected to a so-called secure server at ePay. From here, all communication between you and the server is encrypted with SSL (Secure Socket Layer) encryption. This encryption ensures that no one can eavesdrop on or intercept the information you enter.

Will I have to order online?

Ordering online is the most secure and effective way for me to handle your order. Therefore, I only accept orders online.

When do you withdraw the money?

The amount will only be deducted from your card when the goods are sent from heartofdreams.dk. An amount greater than what you have approved at the time of purchase can never be deducted.

SHIPPING AND DELIVERY

Can I pick up the items in the HeartOfDreams store?

No, HeartOfDreams is exclusively an online store and currently has. not some physical premises.

  • delivery time
  • Orders received before 12.00 are sent as far as possible the next day. Foreign order is shipped within three business days. The goods are sent with Post Danmark or GLS depending on weight.
  • All items are delivered while stocks last.

NB: Reservations are made for printing errors, stock management errors and price changes.

Damaged package

If your package is badly damaged during delivery, a complaint must be made to Post Danmark alternative GLS. In case of visible damage, please refuse receipt. If the package has already been received, complaints must be made as soon as possible and preferably on the same day. Remember to receive with RESERVATIONS.

What do I have to pay in freight?

Upon delivery to an address in Denmark, the goods are sent by GLS. Price DKK 45, – in shipping.

What do I have to pay in freight outside Denmark?

We deliver to these countries (Norway, Greenland and England). If your country is not on the list in the shopping cart, you can contact us and we will try to reach an agreement on delivery there.

Do I have to pay customs on the goods?

Customs duties and taxes may apply when your order is to be delivered in another country outside the EU. You have to pay for these expenses yourself. Customs rules vary widely from country to country, so contact your local customs authorities if in doubt.

Recipient flex / Fixed power of attorney

Please note that when registering for GLS or Post Danmark’s scheme “recipient flex”, you are responsible for the package if it should be lost.

Agreements on recipient flex are entered into between you and GLS / Post Danmark. heartofdreams.dk has no influence on this, and can therefore not take responsibility for packages that may. would get lost.

I have placed an order – can I change the order?

Only if I have not packed your order. I pack all day, so I have to receive the change as soon as possible by phone after placing the order, so that it can be done.

I need to change the delivery address on my order

To be able to change the address of a placed order, you must write to kontakt@heartofdreams.dk with your order number and the necessary changes. I will return with information on whether it was possible to make the change.

IF YOU REGRET YOUR PURCHASE (RIGHT OF WITHDRAWAL)

You have a 14-day right of withdrawal when you shop at heartofdreams.dk. The cancellation period expires 14 days after the day you:

  1. a) have received your item

You must notify me within 14 days of receipt that you wish to cancel your purchase. The notice must be given via kontakt@heartofdreams.dk or on tel. 25 11 62 53. In your notice, you must make it clear to me that you wish to exercise your right of withdrawal.

You can not regret by simply refusing to receive the item without at the same time giving me clear notice of this.

You must send your order back to me without undue delay once you have notified me that you wish to cancel your purchase. You must bear the direct costs of returning the item. Upon return, you are responsible for the item being securely packed in the original box. Ethics must not be taped or pasted directly on the box. You bear the risk of the item from the time of delivery of the item.

Items purchased at heartofdreams.dk can all be returned by normal mail.

The condition of the item when you send it back.

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, I consider it used, which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item.

In order to receive the ENTIRE purchase amount back, you must do the same as you can in a physical store. You may try the item, but do not take it into actual use and it is returned in original box with all original marks.

Refund of the purchase amount

If you regret your purchase, you will of course get back the amount you paid to me. In the event of an impairment for which you are liable, this purchase amount will be deducted.

If you exercise your right of withdrawal, I will refund payment received from you, without undue delay and in any event within 14 days from the date I received notice of your decision to cancel this agreement. I will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

I can withhold the refund until I have received the item returned.

If you regret, the item must be sent to: HeartOfDreams, Hovedvejen 147, 8963 Auning.

What should I send back?

When returning or exchanging, you must enclose a copy of the order confirmation. The expedition is faster if you also fill in and enclose the sent delivery note and a copy of the invoice. Note! I do not receive packages sent per. cash on delivery

I need to return an item with Post Danmark / GLS

The package is sent to:

HeartOfDreams
The main road 147
8963 Auning

Please note that when returning, you pay postage yourself. Items sent to the above return address per. cash on delivery will not be received.

If you have sent an item in for cancellation or complaint, you will always receive an email when I have received the item. In the email, you will receive information about the further course in connection with the processing of your cancellation / complaint.

IF THERE IS SOMETHING WRONG WITH THE ITEM (COMPLAINT)

The rules of the Purchase Act may apply to purchases of goods.

When you shop at heartofdreams.dk, you of course have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

How fast should I advertise?

You must complain within a “reasonable time” after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, I will of course refund your (reasonable) shipping costs. The item is sent to: HeartOfDreams, Hovedvejen 147, 8963 Auning. When you return the item, please state what the problem is, as detailed as possible. You must enclose a copy of your original receipt with the purchase.

Note! I do not receive packages sent by post. cash on delivery or similar.

Remember that the item must always be sent back in proper packaging, and remember to get a receipt for shipping so I can refund your shipping costs.

Something is missing from my order

Unfortunately, errors can occur. If you have received your order and an item is missing, please contact me at kontakt@heartofdreams.dk or tel. 25 11 62 53 and attach your order number. I will then investigate the matter.

I got the wrong amount back

Unfortunately, mistakes happen. If you believe that you have received the wrong amount back, please contact kontakt@heartofdreams.dk with your order number and the amount you believe you should have back.

What do I do with your personal information (personal data policy)

In order for you to enter into an agreement with me at kontakt@heartofdreams.dk , I need the following information:

Name

Address

Phone number

Email address

I make the registration of your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with heartofdreams.dk and stored for five years, after which the information is deleted. When personal information is collected through my website, I ensure that it is always done by giving your express consent so that you are informed of exactly what information is being collected and why. The owner of heartofdreams.dk has access to the information that is registered about you. The data manager at heartofdreams.dk is owner Sophia Ayoanna Ravenheart. I do not store customer information encrypted. I do not transmit customer information encrypted. Information submitted to heartofdreams.dk is not passed on or sold in any way to third parties, and I do not register any personally sensitive information.

As registered with heartofdreams.dk, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to heartofdreams.dk via e-mail kontakt@heartofdreams.dk

Right of appeal

If you would like to complain about your purchase, please contact owner Sophia Ayoanna Ravenheart. If we do not succeed in finding a solution, you can submit a complaint to the Danish Competition and Consumer Authority’s Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk . You can also use the EU Commission’s online complaints portal, which, however, will mainly be relevant if you are a consumer residing outside Denmark. You will find the complaints portal here: http://ec.europa.eu/consumers/odr/ .

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